Can I change my box type?

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table. That's why we have made changing your box type as easy as possible right here.

Just follow these steps:

  • Click here to log in to your HelloFresh account.
  • Hover over your username on the right-hand side of the screen and select 'Settings'.
  • Head to 'Plan Settings'.
  • Under 'Meal Plan', select the box type you want and press save

If you're not sure what box type is the perfect one for you, head here for more details. If you have a preference (veggie/low calorie), you can only select the 3 meal classic box. Hopefully you’ll be able to select any size box soon so stay tuned.

[TIP: Remember to update your account by Tuesday, the week before your order is due.] 

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table.  That's why we have made changing your box type as easy as possible.

Using our iOS app? Follow these steps:

  • Log into your HelloFresh account on the app.
  • Head to the ‘Settings' tab in the bottom-right corner of the menu bar.
  • Click the Edit button next to 'Plan Settings'.
  • Here, you can then change the 'Plan type' and 'Plan size' according to your needs. Don't forget to press 'Save'in the top-right corner if any changes had been made!

[TIP: Remember to update your account by Tuesday, the week before your order is due.]  

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table.  That's why we have made changing your box type as easy as possible.

Using our Android app? Follow these steps:

  • Log into your HelloFresh account on the app.
  • Head to the 'Profile' tab in the bottom-right corner.
  • Enter the 'Plan Settings'.
  • Here, you can then amend the 'Plan type' and 'Plan size' and a pop up will appear - click to confirm your selection and save the change.

[TIP: Remember to update your account by Tuesday, the week before your order is due.]

Frequently asked questions

What are you doing to protect employees?
Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are  adapting the measures we take while working in close coope...

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How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Do you expect any ingredients shortages?
First of all, we’d like to let you know that we have your dinner plans covered. We are well prepared for an increased amount of orders and are working hard on getting them to you on time. There ar...

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Do you source ingredients from any of the affected regions and if so - which ones?
Our ingredients are primarily sourced locally but this varies by week and type of recipe. The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t...

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Will my food be safe to eat?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place througho...

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Are the recipes and ingredients going to change any time soon?
It is always our main goal to provide you with the recipes and ingredients you ordered and we want to keep it this way. Should we have to make unexpected changes or substitutions, we will let you k...

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Do we have to expect any delays in delivery?
It is always our main goal to deliver on time and we are doing everything we can to keep it that way. Should we have to make unexpected changes with regards to your delivery we will let you know...

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What are you doing to ensure the virus isn’t transmitted via your drivers?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Is the virus transmitted through food?
There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including The NHS. 

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