Can I change my box type?

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table. That's why we have made changing your box type as easy as possible right here.

Just follow these steps:

  • Click here to log in to your HelloFresh account.
  • Hover over your username on the right-hand side of the screen and select 'Settings'.
  • Head to 'Plan Settings'.
  • Under 'Meal Plan', select the box type you want and press save

If you're not sure what box type is the perfect one for you, head here for more details. If you have a preference (veggie/low calorie), you can only select the 3 meal classic box. Hopefully you’ll be able to select any size box soon so stay tuned.

[TIP: Remember to update your account by Wednesday the week before your order is due.] 

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table.  That's why we have made changing your box type as easy as possible.

Using our iOS app? Follow these steps:

  • Log into your HelloFresh account on the app.
  • Head to the ‘Settings' tab in the bottom-right corner of the menu bar.
  • Click the Edit button next to 'Plan Settings'.
  • Here, you can then change the 'Plan type' and 'Plan size' according to your needs. Don't forget to press 'Save'in the top-right corner if any changes had been made!

[TIP: Remember to update your account by Wednesday the week before your order is due.]  

We know that life is unpredictable and some weeks you may gain a few visitors to your dining table.  That's why we have made changing your box type as easy as possible.

Using our Android app? Follow these steps:

  • Log into your HelloFresh account on the app.
  • Head to the 'Profile' tab in the bottom-right corner.
  • Enter the 'Plan Settings'.
  • Here, you can then amend the 'Plan type' and 'Plan size' and a pop up will appear - click to confirm your selection and save the change.

[TIP: Remember to update your account by Wednesday the week before your order is due.]

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android [TIP: The change will apply to all your future deliveries, as long as it has been made on or before the Wednesday 11:59 pm the week before your next delivery is due.] N...

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How do I select my meals?
This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. Make sure you are on the correct week. To remove a recipe from your box click on the bin ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android     Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks ...

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Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule...

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Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

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