Updating my delivery address

Need to change your delivery address? Easy! Just follow these steps:

Click here and log in. This link will take you directly to the delivery address area of your account settings.

[TIP: The change will apply to all your future deliveries, as long as it has been made on or before the Wednesday 11:59 pm the week before your next delivery is due.]

Need to change your delivery address? Easy! If you are using our iOS app, just follow these steps:

  • Log in to your HelloFresh account;
  • Go to ‘Settings’ tab in the bottom-right corner;
  • Click on the 'Edit' button next to 'Plan Settings';
  • Select ‘Address' followed by 'Edit' and update your details;
  • Don't forget to press 'Save' if any changes have been made!

[TIP: The change will apply to all your future deliveries, as long as it has been made on or before the Wednesday 11:59 pm the week before your next delivery is due.]

Need to change your delivery address? Easy! If you are using our Android app, just follow these steps:

  • Log in to your HelloFresh account.
  • Head to the 'Profile' tab in the bottom-right corner. 
  • Click into 'Plan Settings'
  • Under 'Delivery Settings'click on your current 'Address'. Here, you can add a new address, don’t forget to save it and then select it, otherwise your delivery will remain at previous address.

[TIP: The change will apply to all your future deliveries, as long as it has been made on or before the Wednesday 11:59 pm the week before your next delivery is due.]

Frequently asked questions

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here and log in. This link will take you directly to the delivery address area of your account se...

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How do I select my meals?
Desktop iOS Android   Click here and log in. This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. You can also select from our preferences ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks at a ...

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Has my voucher applied?
When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied.  You'll see what the voucher is wo...

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