How do I stop my subscription?

 

Stopping your subscription is easy but you do have to make sure you skip or stop your deliveries by midnight Wednesday, the week before your next delivery is due. You just need to go to your login area and follow these steps:

  • Click here to loginto your HelloFresh account.
  • Hover over your nameat the top right and click on 'Account settings'. 
  • Make sure you're in 'Plan Settings', scroll down and click on 'Stop my deliveries'.
  • Follow the steps and you're done! Make sure you mark your reason for stopping your deliveries.
  • You can then leave feedback for us, to help us improve our service.
  • Make sure you check when your last delivery day is, if it’s following Wednesday, the week before your delivery.
  • You will receive an email confirming your cancellation, please retain this for future reference.  

[TIP: Remember to update your account by Wednesday 11:59 pm, the week before your order is due.]

Stopping your subscription is easy. You just need to go to your login area and follow these steps using our iOS app:

  • Log into your HelloFresh account.
  • Select the ‘Settings’ tab in the bottom-right corner.
  • Click 'Edit' next to 'Plan Settings'.
  • Click 'Stop deliveries' at the bottom of the page. 
  • Follow the steps to cancel.
  • You will receive an email confirming your cancellation, please retain this for future reference.

[TIP: Remember to update your account by Wednesday 11:59 pm, the week before your order is due.]

Stopping your subscription is easy. You just need to go to your login area and follow these steps using our Android app:

  • Log into your HelloFresh account.
  • Head to the 'Profile' tab in the bottom-right corner. 
  • Click into 'Plan Settings'
  • Click ‘Cancel Plan’ at the bottom of the page. 
  • Follow the steps to cancel.
  • You will receive an email confirming your cancellation, please retain this for future reference.

[TIP: Remember to update your account by Wednesday 11:59 pm, the week before your order is due.]

Frequently asked questions

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Will you remind me when I'm getting a box?
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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here to log into your HelloFresh account. Under your name, at the top right-hand side, select 'A...

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How do I select my meals?
Desktop iOS Android If you order our Classic, Rapid and the Family 3, 4 & 5 meal boxes will be able to choose from up to 18 recipes each week.  Once you have ordered your box, you can go into...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Need to skip a delivery? No problem, just follow these simple steps: Click here to log in to your HelloFresh account.  Click on the 'My menu' tab on the left-hand side of ...

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Has my voucher applied?
When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied.  You'll see what the voucher is wo...

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