What if I'm not home for my delivery?

Don't worry! We operate a leave safe policy which means you do not need to be in to sign for your delivery. Our delivery drivers will simply leave the box, following the leave safe instructions that you specify.

All our boxes contain special insulation and ice packs to keep your groceries fresh (whatever the weather), just make sure you pop the ingredients in the fridge as soon as you can.

To update your leave safe instructions, please follow these steps:

  • Log in to your account.
  • Hover over your 'name' in the top right corner and select ‘Account Settings’.
  • You will then be in your ‘Plan Settings’.
  • Scroll down to ‘Delivery and Payment’ And click ‘Edit’ next to ‘Delivery Address’.
  • Scroll down to ‘Delivery Instructions’ and select your instruction from the drop-down g. "By front door" or "To left by side gate".

[TIP: Keep your delivery instruction short and simple for the driver to follow! Phone numbers are not the most effective leave safe comment - not all our drivers carry mobile phones.]

Don't worry! We operate a leave safe policy which means you do not need to be in to sign for your delivery. Our delivery drivers will simply leave the box, following the leave safe instructions that you specify.

All our boxes contain special insulation and ice packs to keep your groceries fresh (whatever the weather), just make sure you pop the ingredients in the fridge as soon as you can.

To update your leave safe instructions, please follow these steps:

  • Log in to your account.
  • Go to ‘Settings’ tab in the bottom-right corner.
  • Click on the 'Edit' button next to 'Plan Settings'.
  • Select ‘Address' followed by 'Edit'
  • You need to click on the address you’d like to edit. This is where you will be able to update the delivery note e.g. "By front door" or "To left by side gate".
  • Don't forget to press 'Save' if any changes have been made!

[TIP: Keep your delivery instruction short and simple for the driver to follow! Phone numbers are not the most effective leave safe comment - not all our drivers carry mobile phones.]

Don't worry! We operate a leave safe policy which means you do not need to be in to sign for your delivery. Our delivery drivers will simply leave the box, following the leave safe instructions that you specify.

All our boxes contain special insulation and ice packs to keep your groceries fresh (whatever the weather), just make sure you pop the ingredients in the fridge as soon as you can.

To update your leave safe instructions, please follow these steps:

  • Log in to your account.
  • Go to ‘Profile’ tab in the bottom-right corner.
  • Click on the 'Plan Settings' button.
  • Select ‘Address' under ‘Delivery Settings’ followed by the edit pencil, where you will be able to update the delivery notes e.g. "By front door" or "To left by side gate".
  • Don't forget to press ‘Confirm’ then 'Save' if any changes have been made!

[TIP: Keep your delivery instruction short and simple for the driver to follow! Phone numbers are not the most effective leave safe comment - not all our drivers carry mobile phones.]

Frequently asked questions

Customer care response times during COVID-19
Our customer care teams are doing everything they can to help you with your requests - but there are a lot of them. In order to prevent you from having to wait for a response, you can find the most...

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Substitutions of ingredients during COVID-19
We continue to see an increase in demand on the back of the recent changes to all of our lives.  Our whole team is working hard behind the scenes to deliver fresh food to you. We know that providin...

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What are you doing to help the community during COVID-19?
We are proud to do our share in these extraordinary times and are working hard to support communities across the country. Aside from providing our customers with delicious recipes to cook at home, ...

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Logistics and Deliveries during COVID-19
We continue to see an increase in demand on the back of the recent changes to all of our lives.  Our whole team is working hard behind the scenes to deliver fresh food to you. We know that providin...

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What are you doing to protect employees during COVID-19?
Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are  adapting the measures we take while working in close coope...

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How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Do you expect any ingredients shortages during COVID-19?
We're seeing a high interest in our service at the moment and working hard with our suppliers to accommodate the increased amount of orders.  Our teams are taking the necessary precautions to maint...

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Do you source ingredients from any of the affected regions and if so - which ones?
Our ingredients are primarily sourced locally but this varies by week and type of recipe. The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t...

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Will my food be safe to eat?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place througho...

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Are the recipes and ingredients going to change any time soon?
It is always our main goal to provide you with the recipes and ingredients you ordered and we want to keep it this way. Should we have to make unexpected changes or substitutions, we will let you k...

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Do we have to expect any delays in delivery?
It is always our main goal to deliver on time and we are doing everything we can to keep it that way. Should we have to make unexpected changes with regards to your delivery we will let you know...

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What are you doing to ensure the virus isn’t transmitted via your drivers?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Is the virus transmitted through food?
There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including The NHS. 

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