What if I'm not home for my delivery?

Don't worry! We operate a leave safe policy which means you do not need to be in to sign for your delivery. Our delivery drivers will simply leave the box, following the leave safe instructions that you specify.

All our boxes contain special insulation and ice packs to keep your groceries fresh (whatever the weather), just make sure you pop the ingredients in the fridge as soon as you can.

To update your leave safe instructions, please follow these steps:

  • Log in to your account.
  • Hover over your 'name' in the top right corner and select ‘Account Settings’.
  • You will then be in your ‘Plan Settings’.
  • Scroll down to ‘Delivery and Payment’ And click ‘Edit’ next to ‘Delivery Address’.
  • Scroll down to ‘Delivery Instructions’ and select your instruction from the drop-down g. "By front door" or "To left by side gate".

[TIP: Keep your delivery instruction short and simple for the driver to follow! Phone numbers are not the most effective leave safe comment - not all our drivers carry mobile phones.]

Don't worry! We operate a leave safe policy which means you do not need to be in to sign for your delivery. Our delivery drivers will simply leave the box, following the leave safe instructions that you specify.

All our boxes contain special insulation and ice packs to keep your groceries fresh (whatever the weather), just make sure you pop the ingredients in the fridge as soon as you can.

To update your leave safe instructions, please follow these steps:

  • Log in to your account.
  • Go to ‘Settings’ tab in the bottom-right corner.
  • Click on the 'Edit' button next to 'Plan Settings'.
  • Select ‘Address' followed by 'Edit'
  • You need to click on the address you’d like to edit. This is where you will be able to update the delivery note e.g. "By front door" or "To left by side gate".
  • Don't forget to press 'Save' if any changes have been made!

[TIP: Keep your delivery instruction short and simple for the driver to follow! Phone numbers are not the most effective leave safe comment - not all our drivers carry mobile phones.]

Don't worry! We operate a leave safe policy which means you do not need to be in to sign for your delivery. Our delivery drivers will simply leave the box, following the leave safe instructions that you specify.

All our boxes contain special insulation and ice packs to keep your groceries fresh (whatever the weather), just make sure you pop the ingredients in the fridge as soon as you can.

To update your leave safe instructions, please follow these steps:

  • Log in to your account.
  • Go to ‘Profile’ tab in the bottom-right corner.
  • Click on the 'Plan Settings' button.
  • Select ‘Address' under ‘Delivery Settings’ followed by the edit pencil, where you will be able to update the delivery notes e.g. "By front door" or "To left by side gate".
  • Don't forget to press ‘Confirm’ then 'Save' if any changes have been made!

[TIP: Keep your delivery instruction short and simple for the driver to follow! Phone numbers are not the most effective leave safe comment - not all our drivers carry mobile phones.]

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android [TIP: The change will apply to all your future deliveries, as long as it has been made on or before the Wednesday 11:59 pm the week before your next delivery is due.] N...

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How do I select my meals?
This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. Make sure you are on the correct week. To remove a recipe from your box click on the bin ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android     Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks ...

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Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule...

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Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

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