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  3. Using my HelloFresh voucher

I have a voucher code, why are you charging me £1?

Initially £1 will be taken from your account to authorise the payment details. This process is to validate that the card is correct and for us to process an order for you. The payment will refunded back to you within 3-5 working days. 

This applies to all of our orders (even free boxes!) so that we can ensure we have current payment details in place for people who are starting an ongoing subscription.

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Frequently asked questions

What are you doing to protect employees?
Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are  adapting the measures we take while working in close coope...

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How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Do you expect any ingredients shortages?
First of all, we’d like to let you know that we have your dinner plans covered. We are well prepared for an increased amount of orders and are working hard on getting them to you on time. There ar...

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Do you source ingredients from any of the affected regions and if so - which ones?
Our ingredients are primarily sourced locally but this varies by week and type of recipe. The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t...

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Will my food be safe to eat?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place througho...

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Are the recipes and ingredients going to change any time soon?
It is always our main goal to provide you with the recipes and ingredients you ordered and we want to keep it this way. Should we have to make unexpected changes or substitutions, we will let you k...

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Do we have to expect any delays in delivery?
It is always our main goal to deliver on time and we are doing everything we can to keep it that way. Should we have to make unexpected changes with regards to your delivery we will let you know...

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What are you doing to ensure the virus isn’t transmitted via your drivers?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Is the virus transmitted through food?
There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including The NHS. 

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