Why isn't my voucher code working?

If your voucher code isn't working then there are a few things that you can check first;

  • Does the box you are ordering match the voucher that you have?  Sometimes we have an offer on a 3 meal box and the voucher won't work on any other box type.
  • Make sure you aren't trying to order a Trial box or a Gift box.  Vouchers can only be redeemed on our subscription boxes. 
  • If you’re still having trouble, just give us a call or send an email; hello@hellofresh.co.uk 0207 138 9055
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