Can I skip a delivery if I don’t want it?

Desktop
iOS
Android

Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks at a time. Need to skip a delivery? No problem, just follow these simple steps:

Click here to log in to your HelloFresh account.
Click on the 'My menu' tab on the left-hand side of the screen. Here you will be able to view the next three weeks' worth of recipes - yum!
You can simply click ‘skip week’ at the bottom of the page.
In the right-hand corner, there is a calendar icon, click on this and you will be able to view the next 8 weeks.
Select the delivery date you want to skip and click 'skip week' and the date will turn red.

[TIP: Remember to update your account by Wednesday the week before your order is due.]

Need to skip a delivery? No problem, just follow these simple steps when using our iOS app:

Log in to your HelloFresh account.
At the top right-hand corner of the 'My menu' tab there is a calendar icon, click on this and you will be able to view your scheduled deliveries.
You can scroll through to the next months by selecting the '>' button.
Select the date you want to skip, and where the date and box type are stated, swipe left.
Click ‘Skip week’!
Alternatively, you can go through to 'My Menu' and simply select 'Skip Week' at the bottom, next to 'Edit Menu'.

[TIP: Remember to update your account by Wednesday the week before your order is due.]

Need to skip a delivery? No problem, just follow these simple steps when using our Android app:

Log in to your HelloFresh account.
Make sure you have selected your active subscription in the 'My Menu' tab of the app.
At the top right-hand corner of the Subscriptions page there is a calendar icon, click on this and you will be able to view the next 8 weeks scheduled deliveries.
You can scroll through to the next month by selecting the '>' button.
Select the date you want to skip, and you will be able to click ‘Skip week’.

[TIP: Remember to update your account by Wednesday the week before your order is due.]

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