Can I skip a delivery if I don’t want it?

 

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Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks at a time. Need to skip a delivery? No problem, just follow these simple steps:

  • Click here to log in to your HelloFresh account. 
  • Click on the 'My menu' tab on the left-hand side of the screen. Here you will be able to view the next three weeks' worth of recipes - yum! 
  • You can simply click ‘skip week’ at the bottom of the page.
  • In the right-hand corner, there is a calendar icon, click on this and you will be able to view the next 8 weeks.
  • Select the delivery date you want to skip and click 'skip week' and the date will turn red.

[TIP: Remember to update your account by Tuesday the week before your order is due.]

Need to skip a delivery? No problem, just follow these simple steps when using our iOS app:

  • Log in to your HelloFresh account. 
  • At the top right-hand corner of the 'My menu' tab there is a calendar icon, click on this and you will be able to view your scheduled deliveries.  
  • You can scroll through to the next months by selecting the '>' button.
  • Select the date you want to skip, and where the date and box type are stated, swipe left.
  • Click ‘Skip week’!
  • Alternatively, you can go through to 'My Menu' and simply select 'Skip Week' at the bottom, next to 'Edit Menu'.

[TIP: Remember to update your account by Tuesday the week before your order is due.]

Need to skip a delivery? No problem, just follow these simple steps when using our Android app:

  • Log in to your HelloFresh account. 
  • Make sure you have selected your active subscription in the 'My Menu' tab of the app.
  • At the top right-hand corner of the Subscriptions page there is a calendar icon, click on this and you will be able to view the next 8 weeks scheduled deliveries.  
  • You can scroll through to the next month by selecting the '>' button.
  • Select the date you want to skip, and you will be able to click ‘Skip week’.

[TIP: Remember to update your account by Tuesday the week before your order is due.]

 

Frequently asked questions

What are you doing to protect employees?
Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are  adapting the measures we take while working in close coope...

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How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Do you expect any ingredients shortages?
We're seeing a high interest in our service at the moment and working hard with our suppliers to accommodate the increased amount of orders.  Our teams are taking the necessary precautions to maint...

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Do you source ingredients from any of the affected regions and if so - which ones?
Our ingredients are primarily sourced locally but this varies by week and type of recipe. The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t...

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Will my food be safe to eat?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place througho...

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Are the recipes and ingredients going to change any time soon?
It is always our main goal to provide you with the recipes and ingredients you ordered and we want to keep it this way. Should we have to make unexpected changes or substitutions, we will let you k...

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Do we have to expect any delays in delivery?
It is always our main goal to deliver on time and we are doing everything we can to keep it that way. Should we have to make unexpected changes with regards to your delivery we will let you know...

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What are you doing to ensure the virus isn’t transmitted via your drivers?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Is the virus transmitted through food?
There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including The NHS. 

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