Can I skip a delivery if I don’t want it?

Need to skip a delivery? No problem, just follow these simple steps:

  • Click here to log in to your HelloFresh account. 
  • Click on the 'My menu' tab on the left-hand side of the screen. Here you will be able to view the next three weeks' worth of recipes - yum! 
  • You can simply click ‘skip week’ at the bottom of the page.
  • In the right-hand corner, there is a calendar icon, click on this and you will be able to view the next 8 weeks.
  • Select the delivery date you want to skip and click 'skip week' and the date will turn red.

[TIP: Remember to update your account by Wednesday the week before your order is due.]

Need to skip a delivery? No problem, just follow these simple steps when using our iOS app:

  • Log in to your HelloFresh account. 
  • At the top right-hand corner of the 'My menu' tab there is a calendar icon, click on this and you will be able to view your scheduled deliveries.  
  • You can scroll through to the next months by selecting the '>' button.
  • Select the date you want to skip, and where the date and box type are stated, swipe left.
  • Click ‘Skip week’!
  • Alternatively, you can go through to 'My Menu' and simply select 'Skip Week' at the bottom, next to 'Edit Menu'.

[TIP: Remember to update your account by Wednesday the week before your order is due.]

Need to skip a delivery? No problem, just follow these simple steps when using our Android app:

  • Log in to your HelloFresh account. 
  • Make sure you have selected your active subscription in the 'My Menu' tab of the app.
  • At the top right-hand corner of the Subscriptions page there is a calendar icon, click on this and you will be able to view the next 8 weeks scheduled deliveries.  
  • You can scroll through to the next month by selecting the '>' button.
  • Select the date you want to skip, and you will be able to click ‘Skip week’.

[TIP: Remember to update your account by Wednesday the week before your order is due.]

 

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here to log into your HelloFresh account. Under your name, at the top right-hand side, select 'A...

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How do I select my meals?
Desktop iOS Android If you order our Classic, Rapid and the Family 3, 4 & 5 meal boxes will be able to choose from up to 18 recipes each week.  Once you have ordered your box, you can go into...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Need to skip a delivery? No problem, just follow these simple steps: Click here to log in to your HelloFresh account.  Click on the 'My menu' tab on the left-hand side of ...

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Has my voucher applied?
When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied.  You'll see what the voucher is wo...

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