Can I change my delivery day?

Desktop
iOS
Android

We know that life is unpredictable and the nights you are in and ready to cook change on a regular basis. That's why we have made it as quick and easy as possible to change your delivery day. As long as you make any changes by Wednesday 11:59 pm, the week before your delivery, you’re all good.

Just follow these steps:

Log in to your HelloFresh account.
Hover over your name on the right-hand side of the screen and select 'Account Settings'.
You’ll then be in your ‘Plan Settings’ .
Under ‘Delivery and Payment’ click 'Edit' next to the ‘Delivery Window’
Select your delivery day and time, and press save.
Our standard delivery time slot is between 8 am and 7 pm, but you will receive a notification from the courier on the day of delivery.
Check your inbox for your confirmation email.

[TIP: Remember to update your account by Wednesday 11:59 pm, the week before your order is due.]

Just follow these steps using our iOS app:

Log in to your HelloFresh account.
Select the ‘Settings’ tab in the bottom-right corner.
Click 'Edit' next to 'Plan Settings'.
Select 'Delivery Day', choose your new delivery day and time slot, go back to the previous screen and press Save in the top-right corner.
Our standard delivery time slot is between 8 am and 7 pm, but you will receive a notification from the courier on the day of delivery.
Check your inbox for a confirmation email.

[TIP: Remember to update your account by Wednesday 11:59 pm, the week before your order is due.]

Just follow these steps using our Android app:

Log in to your HelloFresh account.
Select the 'Profile' tab in the bottom-right corner.
Click 'Plan Settings'.
Select 'Delivery Window' and choose your new delivery day and time slot.
Our standard delivery time slot is between 8 am and 7 pm, but you will receive a notification from the courier on the day of delivery.
Check your inbox for a confirmation email.

[TIP: Remember to update your account by Wednesday 11:59 pm, the week before your order is due.]

Couldn't find the information you were looking for ? Find an answer.

Frequently asked questions

What is a flexible subscription?

We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

What are HelloFresh doing to reduce plastic?

This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

Will you remind me when I'm getting a box?

We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

Updating my delivery address

Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here to log into your HelloFresh account. Under your name, at the top right-hand side, select 'A...

How do I select my meals?

Desktop iOS Android If you order our Classic, Rapid and the Family 3, 4 & 5 meal boxes will be able to choose from up to 18 recipes each week. Once you have ordered your box, you can go into...

I forgot to cancel my box - what do I do?

Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

Can I skip a delivery if I don’t want it?

Desktop iOS Android Need to skip a delivery? No problem, just follow these simple steps: Click here to log in to your HelloFresh account. Click on the 'My menu' tab on the left-hand side of ...

Has my voucher applied?

When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied. You'll see what the voucher is wo...