How can I reactivate my subscription?

We'd LOVE to have you back!  Reactivating your account is quick and easy. 

Just follow the below steps:

  • Log into our website at HelloFresh.co.uk
  • Head to the 'Accounts Settings'
  • On the left-hand side, select 'Plan Settings'. Here, you'll see your cancelled plan(s).
  • Click 'Review and Reactivate' next to the plan you wish to reactivate.
  • You will then be taken to your delivery information. If you have a voucher code, (aren’t you a lucky one) you can add it in the promo code box.
  • You can then click 'Reactivate'.
  • You'll see a banner at the top of the page saying that your subscription has been reactivated.
  • Look out for a confirmation email in your inbox.
  • Once your account is reactivated, you can update your details if needed.

Don't forget that all changes must be made by Wednesday at midnight, the week before your next delivery.  If you have come back to us, then take a few minutes to ensure your details are all up to date and correct. 

For more tips on how to manage your account just click here.

We'd LOVE to have you back!  Reactivating your account is quick and easy. 

Using our iOS app? Just follow the below steps:

  • Log into your HelloFresh account on the app.
  • Select the 'Settings’ tab in the bottom-right corner.
  • Click 'Edit' next to 'Plan Settings'.
  • Select 'Reactivate' next to the subscription you want to restart.
  • You will then be taken to your delivery information. If you have a voucher code, (aren’t you a lucky one) you can add it in the promo code
  • If all is correct then scroll down and click ‘Reactivate Now’.
  • Look out for a confirmation email in your inbox.
  • Once your account is reactivated, you can update your detailsif needed. 

Don't forget that all changes must be made by Wednesday at midnight the week before your next delivery. If you have come back to us then take a few minutes to ensure your details are all up to date and correct. 

We'd LOVE to have you back!  Reactivating your account is quick and easy. 

Using our Android app? Just follow the below steps:

  • Log into your HelloFresh account on the app.
  • Select the 'Profile' tab in the bottom-right corner.
  • Click into 'Plan Settings'.
  • Select 'Reactivate' next to the subscription you want to restart.
  • Make sure you check your delivery details are all correct.
  • Look out for a confirmation email in your inbox.
  • Once your account is reactivated, you can update your detailsif needed.

Don't forget that all changes must be made by Wednesday at midnight the week before your next delivery. If you have come back to us then take a few minutes to ensure your details are all up to date and correct.]

Frequently asked questions

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Will you remind me when I'm getting a box?
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Updating my delivery address
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How do I select my meals?
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I forgot to cancel my box - what do I do?
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Can I skip a delivery if I don’t want it?
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Has my voucher applied?
When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied.  You'll see what the voucher is wo...

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