How can I reactivate my subscription?

We'd LOVE to have you back!  Reactivating your account is quick and easy. 

Just follow the below steps:

Click here and log in. This link will take you directly to your account settings where you can reactivate, check all your details are correct and start receiving weekly, fortnightly or monthly boxes again..

Don't forget that all changes must be made by Wednesday at midnight, the week before your next delivery.  If you have come back to us, then take a few minutes to ensure your details are all up to date and correct. 

For more tips on how to manage your account just click here.

We'd LOVE to have you back!  Reactivating your account is quick and easy. 

Using our iOS app? Just follow the below steps:

  • Log into your HelloFresh account on the app.
  • Select the 'Settings’ tab in the bottom-right corner.
  • Click 'Edit' next to 'Plan Settings'.
  • Select 'Reactivate' next to the subscription you want to restart.
  • You will then be taken to your delivery information. If you have a voucher code, (aren’t you a lucky one) you can add it in the promo code
  • If all is correct then scroll down and click ‘Reactivate Now’.
  • Look out for a confirmation email in your inbox.
  • Once your account is reactivated, you can update your detailsif needed. 

Don't forget that all changes must be made by Wednesday at midnight the week before your next delivery. If you have come back to us then take a few minutes to ensure your details are all up to date and correct. 

We'd LOVE to have you back!  Reactivating your account is quick and easy. 

Using our Android app? Just follow the below steps:

  • Log into your HelloFresh account on the app.
  • Select the 'Profile' tab in the bottom-right corner.
  • Click into 'Plan Settings'.
  • Select 'Reactivate' next to the subscription you want to restart.
  • Make sure you check your delivery details are all correct.
  • Look out for a confirmation email in your inbox.
  • Once your account is reactivated, you can update your detailsif needed.

Don't forget that all changes must be made by Wednesday at midnight the week before your next delivery. If you have come back to us then take a few minutes to ensure your details are all up to date and correct.]

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here and log in. This link will take you directly to the delivery address area of your account se...

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How do I select my meals?
Desktop iOS Android   Click here and log in. This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. You can also select from our preferences ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks at a ...

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Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule ...

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Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

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