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Where is my box?

Our day-time delivery window is 8am to 7pm. Our delivery drivers' routes change each week to make them as efficient as possible, so you may not receive your box at the same time of the day every week.

Most of our boxes are delivered by DPD and Gophr, however, this could change from week to week; you can follow the links in this article to visit their websites. These couriers will send you tracking information on the morning of your delivery day. You can follow the links in these emails to get more insight into the status of your delivery.

If you live in Jersey, Guernsey, Northern Ireland or some Northern Scottish postcodes we are currently unable to provide you with an ETA. However, all our couriers will deliver your box within the given window.

If it's after your delivery window, please contact our online chat team and they can chase it up for you. Our Customer Care opening times are Sunday - Thursday 08:00-22:00 and Friday 08:00-19:00 & Saturday 08:00-18:00.

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Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here and log in. This link will take you directly to the delivery address area of your account se...

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How do I select my meals?
Desktop iOS Android   Click here and log in. This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. You can also select from our preferences ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks at a ...

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Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule ...

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Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

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