Support

  1. HelloFresh
  2. My Delivery
  3. There's a problem with my delivery

Where is my box?

Our day-time delivery window is 8am to 7pm. Our delivery drivers' routes change each week to make them as efficient as possible, so you may not receive your box at the same time of the day every week.

Most of our boxes are delivered by DPD and Gophr, however, this could change from week to week; you can follow the links in this article to visit their websites. These couriers will send you tracking information on the morning of your delivery day. You can follow the links in these emails to get more insight into the status of your delivery.

If you live in Jersey, Guernsey, Northern Ireland or some Northern Scottish postcodes we are currently unable to provide you with an ETA. However, all our couriers will deliver your box within the given window.

If it's after your delivery window, please contact our online chat team and they can chase it up for you. Our Customer Care opening times are Sunday - Thursday 09:00-22:00 and Friday - Saturday 09:00-18:00.

Couldn't find the information you were looking for ? Find an answer.

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

More

What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

More

Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here to log into your HelloFresh account. Under your name, at the top right-hand side, select 'A...

More

Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

More

How do I select my meals?
Desktop iOS Android If you order our Classic, Rapid and the Family 3, 4 & 5 meal boxes will be able to choose from up to 18 recipes each week.  Once you have ordered your box, you can go ...

More

I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

More

Can I skip a delivery if I don’t want it?
Desktop iOS Android Need to skip a delivery? No problem, just follow these simple steps: Click here to log in to your HelloFresh account.  Click on the 'My menu' tab on the left-hand side of ...

More

Has my voucher applied?
When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied.  You'll see what the voucher is wo...

More