When can I receive a box?

We deliver 6 days a week to the majority of UK postcodes. There are some exceptions to this (please see 'Where do HelloFresh deliver?' section). Our daytime window is between 8 am - 7 pm, however, our couriers will provide you with a more precise ETA on the day of delivery.

In some areas, we offer specific time slots of 8 am - 12 pm and 5 pm - 9 pm at an additional charge. If these time slots are available to you, you'll be able to select them in your account area. If you would like to know how to change your delivery time slot please see the Can I change my delivery day? article.

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Frequently asked questions

What are you doing to protect employees?

Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are adapting the measures we take while working in close coope...

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

When can I receive a box?

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Frequently asked questions

What are you doing to protect employees?

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

Do you expect any ingredients shortages?

Do you source ingredients from any of the affected regions and if so - which ones?

Will my food be safe to eat?

Are the recipes and ingredients going to change any time soon?

Do we have to expect any delays in delivery?

What are you doing to ensure the virus isn’t transmitted via your drivers?

Is the virus transmitted through food?