Where can I view credit on my account?

If you want to see how much credit you have, you can easily do so from your account online. (Remember: If you don’t have any credit on your account, you won’t be able to find it).

Just follow these steps:

  • Login to your HelloFresh account and head to your account settings (under your name in the top right corner)
  • Under ‘Account info’ you can see your ‘Your Credit’

[TIP: Credit will always apply against your next full price order if it's added before our Wednesday deadline, 23:59 the week prior to your delivery]

If you want to see how much credit you have, you can easily do so from your iOS app. (Remember: If you don’t have any credit on your account, you won’t be able to find it)

Just follow these steps:

  • Login to your HelloFresh account and head to your settings (bottom right on the menu bar).
  • Credit will be visible below your name, at the top of the page.

[TIP: Credit will always apply against your next full price order if it's added before our Wednesday deadline, 23:59 the week prior to your delivery]

If you want to see how much credit you have, you can easily do so from your Android app. (Remember: If you don’t have any credit on your account, you won’t be able to find it)

Just follow these steps:

  • Login to your HelloFresh account and head to your Profile (on the right hand side of the menu bar).
  • Select 'Plan Settings’ under My Account.
  • Scroll down to ‘Payment Method’ and click through.
  • There will be a drop down at the top right of the Payment Method page.
  • Click on the drop down and select ‘Account Info’.
  • You will see a section called ‘Your Credit’ – this is where you will be able to view your credit. 

[TIP: Credit will always apply against your next full price order if it's added before our Wednesday deadline, 23:59 the week prior to your delivery]

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

More

What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

More

Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

More

Updating my delivery address
Desktop iOS Android [TIP: The change will apply to all your future deliveries, as long as it has been made on or before the Wednesday 11:59 pm the week before your next delivery is due.] N...

More

How do I select my meals?
This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. Make sure you are on the correct week. To remove a recipe from your box click on the bin ...

More

I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

More

Can I skip a delivery if I don’t want it?
Desktop iOS Android     Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks ...

More

Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule...

More

Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

More