Having trouble with your App?

Having trouble with your HelloFresh App? Before doing anything else, please reboot the device. This works so well for resolving many common app crashing issues, and it’s so simple, that you absolutely should try this first.
 
Sometimes the simplest solution to a resolve application errors on any device is to quit the app and then relaunch it. The idea behind this is that you’ll clear the app from memory and allow for a clean launch.
 
Keeping apps and devices updated is often vital to maintaining application stability and the reason is quite simple: developers identify bugs within their apps, fix them, and then push an update to the app. Of course, updates are easy to ignore but if you’re experiencing a problem with a particular app, don’t do that, keep the app updated (it’s good practice anyway).
 
If you are still experiencing issues, the next step would be to try deleting the app and reinstalling. Deleting will simultaneously uninstall an app, but you’re going to re-install the same app again immediately. One perk to deleting and reinstalling apps is that it dumps app cache (app memory) at the same time, which will free up some storage capacity, and those caches can sometimes be the cause of the app crashing in the first place. 
 
If the application issue was caused by a bug that has since been remedied with an app update, this will resolve the problem.

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here to log into your HelloFresh account. Under your name, at the top right-hand side, select 'A...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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How do I select my meals?
Desktop iOS Android If you order our Classic, Rapid and the Family 3, 4 & 5 meal boxes will be able to choose from up to 18 recipes each week.  Once you have ordered your box, you can go ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Need to skip a delivery? No problem, just follow these simple steps: Click here to log in to your HelloFresh account.  Click on the 'My menu' tab on the left-hand side of ...

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Has my voucher applied?
When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied.  You'll see what the voucher is wo...

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