Having trouble with your App?

Having trouble with your HelloFresh App? Before doing anything else, please reboot the device. This works so well for resolving many common app crashing issues, and it’s so simple, that you absolutely should try this first.
 
Sometimes the simplest solution to a resolve application errors on any device is to quit the app and then relaunch it. The idea behind this is that you’ll clear the app from memory and allow for a clean launch.
 
Keeping apps and devices updated is often vital to maintaining application stability and the reason is quite simple: developers identify bugs within their apps, fix them, and then push an update to the app. Of course, updates are easy to ignore but if you’re experiencing a problem with a particular app, don’t do that, keep the app updated (it’s good practice anyway).
 
If you are still experiencing issues, the next step would be to try deleting the app and reinstalling. Deleting will simultaneously uninstall an app, but you’re going to re-install the same app again immediately. One perk to deleting and reinstalling apps is that it dumps app cache (app memory) at the same time, which will free up some storage capacity, and those caches can sometimes be the cause of the app crashing in the first place. 
 
If the application issue was caused by a bug that has since been remedied with an app update, this will resolve the problem.

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

More

What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

More

Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

More

Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here and log in. This link will take you directly to the delivery address area of your account se...

More

How do I select my meals?
Desktop iOS Android   Click here and log in. This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. You can also select from our preferences ...

More

I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

More

Can I skip a delivery if I don’t want it?
Desktop iOS Android Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks at a ...

More

Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule ...

More

Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

More