Having trouble with your App?

Having trouble with your HelloFresh App? Before doing anything else, please reboot the device. This works so well for resolving many common app crashing issues, and it’s so simple, that you absolutely should try this first.
 
Sometimes the simplest solution to a resolve application errors on any device is to quit the app and then relaunch it. The idea behind this is that you’ll clear the app from memory and allow for a clean launch.
 
Keeping apps and devices updated is often vital to maintaining application stability and the reason is quite simple: developers identify bugs within their apps, fix them, and then push an update to the app. Of course, updates are easy to ignore but if you’re experiencing a problem with a particular app, don’t do that, keep the app updated (it’s good practice anyway).
 
If you are still experiencing issues, the next step would be to try deleting the app and reinstalling. Deleting will simultaneously uninstall an app, but you’re going to re-install the same app again immediately. One perk to deleting and reinstalling apps is that it dumps app cache (app memory) at the same time, which will free up some storage capacity, and those caches can sometimes be the cause of the app crashing in the first place. 
 
If the application issue was caused by a bug that has since been remedied with an app update, this will resolve the problem.

Frequently asked questions

What are you doing to protect employees?
Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are  adapting the measures we take while working in close coope...

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How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Do you expect any ingredients shortages?
We're seeing a high interest in our service at the moment and working hard with our suppliers to accommodate the increased amount of orders.  Our teams are taking the necessary precautions to maint...

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Do you source ingredients from any of the affected regions and if so - which ones?
Our ingredients are primarily sourced locally but this varies by week and type of recipe. The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t...

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Will my food be safe to eat?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place througho...

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Are the recipes and ingredients going to change any time soon?
It is always our main goal to provide you with the recipes and ingredients you ordered and we want to keep it this way. Should we have to make unexpected changes or substitutions, we will let you k...

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Do we have to expect any delays in delivery?
It is always our main goal to deliver on time and we are doing everything we can to keep it that way. Should we have to make unexpected changes with regards to your delivery we will let you know...

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What are you doing to ensure the virus isn’t transmitted via your drivers?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Is the virus transmitted through food?
There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including The NHS. 

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