Can you pick up my box & packaging and reuse it?

We are not able to pick up your box and reuse the packaging at the moment, but it is something e are striving to offer in the future. The box itself and most of the packaging ingredients can be recycled along with household goods.

The insulation is made out of recycled PET, which is made from plastic bottles & food trays. You will need to check with your local council if this can be recycled. To find out more about PET take a look at this article.

You can also take a look at recycle now's Recycling Locator to see what you can recycle in your area.

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Frequently asked questions

What is a flexible subscription?

We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

What are HelloFresh doing to reduce plastic?

This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

Will you remind me when I'm getting a box?

We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

Updating my delivery address

Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here and log in. This link will take you directly to the delivery address area of your account se...

How do I select my meals?

Desktop iOS Android Click here and log in. This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. You can also select from our preferences ...

I forgot to cancel my box - what do I do?

Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

Can I skip a delivery if I don’t want it?

Desktop iOS Android Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks at a ...

Can I change my first order?

Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule ...

Has my voucher applied?

Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...