Want to unskip your delivery?

If you’ve skipped a delivery, but you decide you would like to receive it after all, you can unskip here – it’s so easy. Want to unskip a delivery? No problem, just follow these simple steps:

  • Click here to log into your HelloFresh account.
  • Click on the 'My menu' tab on the left-hand side of the screen. Here you will be able to view the next three weeks' worth of recipes - yum!
  • In the right-hand corner, there is a calendar icon, click on this and you will be able to view the next 8 weeks of delivery dates.
  • Select the delivery date you want to unskip and click 'unskip week'and the date will turn green.
  • Alternatively, you can head to the week you would like to unskip in ‘My Menu’ and select ‘Unskip’.

[TIP: Remember to update your account by Tuesday 11:59 pm, the week before your order is due.]

Using our iOS app? Follow these steps:

  • Log into your HelloFresh account on the app.
  • You’ll be directed to the home page.
  • Head to the My Menu' button in the bar at the bottom.
  • At the top right-hand corner of the 'My menu' tab there is a calendar icon, click on this and you will be able to view your scheduled deliveries.
  • You can scroll through to the next month by selecting the '>' button.
  • Select the date you want to skip, and you will be able to click‘Skip week’.
  • Alternatively, in ‘My Menu’ click the arrows, either side of the date, to go to the correct week.
  • Here, you will see a green bar with ‘unskip week’ and all you need to do is click on this and hey presto, you’re back on track for a delivery.

 

[TIP: Remember to update your account by Tuesday 11:59 pm the week before your order is due.]

Using our Android app? Follow these steps:

  • Log into your HelloFresh account on the app.
  • You’ll be directed to the home page.
  • Head to the My Menu' tab on the bottom menu bar.
  • At the top right-hand corner of the 'My menu' tab there is a calendar icon, click on this and you will be able to view your scheduled deliveries.
  • You can scroll through to the next month by selecting the '>' button.
  • Select the date you want to skip, and you will be able to click‘Skip week’.
  • Alternatively, in ‘My Menu’ click the arrows, either side of the date, to go to the correct week.
  • Here, you will see a green bar with ‘unskip week’ and all you need to do is click on this and hey presto, you’re back on track for a delivery.

 [TIP: Remember to update your account by Tuesday 11:59 pm the week before your order is due.]

 

Frequently asked questions

What are you doing to protect employees?
Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are  adapting the measures we take while working in close coope...

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How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Do you expect any ingredients shortages?
First of all, we’d like to let you know that we have your dinner plans covered. We are well prepared for an increased amount of orders and are working hard on getting them to you on time. There ar...

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Do you source ingredients from any of the affected regions and if so - which ones?
Our ingredients are primarily sourced locally but this varies by week and type of recipe. The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t...

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Will my food be safe to eat?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place througho...

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Are the recipes and ingredients going to change any time soon?
It is always our main goal to provide you with the recipes and ingredients you ordered and we want to keep it this way. Should we have to make unexpected changes or substitutions, we will let you k...

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Do we have to expect any delays in delivery?
It is always our main goal to deliver on time and we are doing everything we can to keep it that way. Should we have to make unexpected changes with regards to your delivery we will let you know...

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What are you doing to ensure the virus isn’t transmitted via your drivers?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Is the virus transmitted through food?
There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including The NHS. 

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