Want to unskip your delivery?

If you’ve skipped a delivery, but you decide you would like to receive it after all, you can unskip here – it’s so easy. Want to unskip a delivery? No problem, just follow these simple steps:

  • Click here to log into your HelloFresh account.
  • Click on the 'My menu' tab on the left-hand side of the screen. Here you will be able to view the next three weeks' worth of recipes - yum!
  • In the right-hand corner, there is a calendar icon, click on this and you will be able to view the next 8 weeks of delivery dates.
  • Select the delivery date you want to unskip and click 'unskip week'and the date will turn green.
  • Alternatively, you can head to the week you would like to unskip in ‘My Menu’ and select ‘Unskip’.

[TIP: Remember to update your account by Wednesday 11:59 pm, the week before your order is due.]

Using our iOS app? Follow these steps:

  • Log into your HelloFresh account on the app.
  • You’ll be directed to the home page.
  • Head to the My Menu' button in the bar at the bottom.
  • At the top right-hand corner of the 'My menu' tab there is a calendar icon, click on this and you will be able to view your scheduled deliveries.
  • You can scroll through to the next month by selecting the '>' button.
  • Select the date you want to skip, and you will be able to click‘Skip week’.
  • Alternatively, in ‘My Menu’ click the arrows, either side of the date, to go to the correct week.
  • Here, you will see a green bar with ‘unskip week’ and all you need to do is click on this and hey presto, you’re back on track for a delivery.

 

[TIP: Remember to update your account by Wednesday 11:59 pm the week before your order is due.]

Using our Android app? Follow these steps:

  • Log into your HelloFresh account on the app.
  • You’ll be directed to the home page.
  • Head to the My Menu' tab on the bottom menu bar.
  • At the top right-hand corner of the 'My menu' tab there is a calendar icon, click on this and you will be able to view your scheduled deliveries.
  • You can scroll through to the next month by selecting the '>' button.
  • Select the date you want to skip, and you will be able to click‘Skip week’.
  • Alternatively, in ‘My Menu’ click the arrows, either side of the date, to go to the correct week.
  • Here, you will see a green bar with ‘unskip week’ and all you need to do is click on this and hey presto, you’re back on track for a delivery.

 [TIP: Remember to update your account by Wednesday 11:59 pm the week before your order is due.]

 

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android [TIP: The change will apply to all your future deliveries, as long as it has been made on or before the Wednesday 11:59 pm the week before your next delivery is due.] N...

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How do I select my meals?
This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. Make sure you are on the correct week. To remove a recipe from your box click on the bin ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android     Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks ...

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Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule...

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Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

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