What can I do on the App?

Get inspired in the kitchen with HelloFresh’s archive of tried-and-tested recipes at the touch of a button. We think this is the easiest way to cook your weekly recipes, so go on, give it a try.

Let your creation run wild and simply search for any meal or ingredient that comes to mind. We have an archive of hundreds of recipes to choose from, you’ll be stuck for choice! You can sort, add to favourites, rate, give feedback to our chefs, and share all of our recipes with your friends and family. Spread the love!

Manage your subscription, update your meal selections and much more at your fingertips. Feel the power!

Track your delivery with automatic updates and tracking information. Push notifications can allow you to get on with all that life admin and we’ll let you know of any updates. You can also manage your subscription, recent orders, user details and payment options with ease. You can also synchronise your account seamlessly, whether you’re using our website or the app.

We have cooking hacks and you can follow our step-by-step recipes to make cooking even easier.

Use our interactive cooking mode with food prep tips to prepare your healthy meal. You can become a master chef in no time at all, and all at your fingertips.

Our built-in timer will help you to track cooking times on the app or even your smart watch.

Keeping fit with the apple heat app? Your meal’s nutritional information will be updated automatically, all you need to do is chef up that grub and enjoy!

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here and log in. This link will take you directly to the delivery address area of your account se...

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How do I select my meals?
Desktop iOS Android   Click here and log in. This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. You can also select from our preferences ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks at a ...

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Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule ...

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Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

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