Is HelloFresh a subscription service?

We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch on a regular basis – it’s better for you, your family, and even the planet! But we know that your busy schedule makes it more difficult. So, we operate as a subscription to take all the hard bits - meal planning and shopping - away. We just leave you to do the fun bit – cooking and eating with your loved ones! What's more, by placing consistent weekly orders with our independent suppliers, they can provide you with the best quality produce for a price comparable with equivalent supermarket fare. It’s a win-win!

But in some corners, subscriptions have got a bad rep. Confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription - meaning there is no minimum term, and you can change your deliveries to fit in with your hectic lifestyle. On holiday or busy next week? You’re the boss! Simply skip your deliveries using our flexible order calendar by midnight on Tuesday the week prior to your next delivery. The reason for our Tuesday cut-off so we can give our suppliers enough notice for the exact quantities we need. We try to reduce food waste as much as possible, so we need our cut-off to make this happen.

If making the changes to your account online, you need to do by 11.59pm on Tuesday, and if you do have any questions that aren’t answered here, try our online chat with our customer care – it’s so quick and easy!

Frequently asked questions

What are you doing to protect employees?
Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are  adapting the measures we take while working in close coope...

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How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Do you expect any ingredients shortages?
First of all, we’d like to let you know that we have your dinner plans covered. We are well prepared for an increased amount of orders and are working hard on getting them to you on time. There ar...

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Do you source ingredients from any of the affected regions and if so - which ones?
Our ingredients are primarily sourced locally but this varies by week and type of recipe. The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t...

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Will my food be safe to eat?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place througho...

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Are the recipes and ingredients going to change any time soon?
It is always our main goal to provide you with the recipes and ingredients you ordered and we want to keep it this way. Should we have to make unexpected changes or substitutions, we will let you k...

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Do we have to expect any delays in delivery?
It is always our main goal to deliver on time and we are doing everything we can to keep it that way. Should we have to make unexpected changes with regards to your delivery we will let you know...

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What are you doing to ensure the virus isn’t transmitted via your drivers?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Is the virus transmitted through food?
There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including The NHS. 

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