What is the cool pouch made of?

The insulation that we currently use to keep your food nice and cold is made out of recycled PET, you may have heard of the category of plastics that it sits within; Polyester. PET is used to make many household items like plastic bottles & food trays and such items can all be recycled which reduces their environmental impact. 

Unfortunately, items can only be recycled so many times before the quality is not good enough to create new trays and bottles. 

With the help of our innovative supplier, HelloFresh has found the perfect market for this recycled end product - it works superbly as insulation for our chilled goods. 

We are currently looking into ways that may allow us to recycle the insulation back into new insulation or other products but this work will take time, please rest assured it is happening, so watch this space.

The PET liners are an innovative solution that gives old plastic bottles a second life by repurposing them for thermal insulation. This year in the UK we have reduced the thickness of the liner giving us an annual secondary packaging plastic reduction of 28%.

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here and log in. This link will take you directly to the delivery address area of your account se...

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How do I select my meals?
Desktop iOS Android   Click here and log in. This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. You can also select from our preferences ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks at a ...

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Has my voucher applied?
When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied.  You'll see what the voucher is wo...

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