I haven't received the meals I was expecting

First things first, make sure you check the recipe cards you've received match the recipes you selected. All our boxes are packed by hand so occasionally, an incorrect recipe card could be placed in your box by mistake.

If a recipe card doesn't match the meal you've received you can find them on the app and here when you've logged in, so you'll still be able to cook up a storm without taking the time to contact us.

If it is, in fact, an incorrect meal we would recommend contacting our chat online team - they'll be able to help you out instantly.

Our Customer Care opening times are Sunday - Thursday 08:00-22:00 and Friday 08:00-19:00 & Saturday 08:00-18:00.

[Tip: Don't forget to press save when selecting your meals. We would hate for you to receive meals you weren't expecting.]

Couldn't find the information you were looking for ? Find an answer.

Frequently asked questions

Customer care response times during COVID-19

Our customer care teams are doing everything they can to help you with your requests - but there are a lot of them. In order to prevent you from having to wait for a response, you can find the most...

Substitutions of ingredients during COVID-19

We continue to see an increase in demand on the back of the recent changes to all of our lives. Our whole team is working hard behind the scenes to deliver fresh food to you. We know that providin...

What are you doing to help the community during COVID-19?

We are proud to do our share in these extraordinary times and are working hard to support communities across the country. Aside from providing our customers with delicious recipes to cook at home, ...

Logistics and Deliveries during COVID-19

We continue to see an increase in demand on the back of the recent changes to all of our lives. Our whole team is working hard behind the scenes to deliver fresh food to you. We know that providin...

What are you doing to protect employees during COVID-19?

Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are adapting the measures we take while working in close coope...

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

I haven't received the meals I was expecting

Comments

Frequently asked questions

Customer care response times during COVID-19

Substitutions of ingredients during COVID-19

What are you doing to help the community during COVID-19?

Logistics and Deliveries during COVID-19

What are you doing to protect employees during COVID-19?

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

Do you expect any ingredients shortages during COVID-19?

Do you source ingredients from any of the affected regions and if so - which ones?

Will my food be safe to eat?

Are the recipes and ingredients going to change any time soon?

Do we have to expect any delays in delivery?

What are you doing to ensure the virus isn’t transmitted via your drivers?

Is the virus transmitted through food?