Support

  1. HelloFresh
  2. My Delivery
  3. There's a problem with my delivery

I haven't received the meals I was expecting

First things first, make sure you check the recipe cards you've received match the recipes you selected. All our boxes are packed by hand so occasionally, an incorrect recipe card could be placed in your box by mistake.

If a recipe card doesn't match the meal you've received you can find them on the app and here when you've logged in, so you'll still be able to cook up a storm without taking the time to contact us.

If it is, in fact, an incorrect meal we would recommend contacting our chat online team - they'll be able to help you out instantly.

Our Customer Care opening times are Sunday - Thursday 08:00-22:00 and Friday 08:00-19:00 & Saturday 08:00-18:00.

[Tip: Don't forget to press save when selecting your meals. We would hate for you to receive meals you weren't expecting.]

Couldn't find the information you were looking for ? Find an answer.

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

More

What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

More

Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

More

Updating my delivery address
Desktop iOS Android [TIP: The change will apply to all your future deliveries, as long as it has been made on or before the Wednesday 11:59 pm the week before your next delivery is due.] N...

More

How do I select my meals?
This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. Make sure you are on the correct week. To remove a recipe from your box click on the bin ...

More

I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

More

Can I skip a delivery if I don’t want it?
Desktop iOS Android     Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks ...

More

Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule...

More

Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

More