Can I have my data erased?

We take the utmost care for the protection of your personal data along with fair and transparent data processing.

If you are a HelloFresh customer, create an account with us, participate in competitions or promotions or otherwise contact us, we will receive your personal data. If you would prefer we did not have this information, you can request for it to be erased - it's so simple.

You would need to contact dataprotection@hellofresh.co.uk and let us know of this change - we will then be able to erase your personal data right away.

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy

[Tip: This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.]

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Frequently asked questions

Customer care response times during COVID-19

Our customer care teams are doing everything they can to help you with your requests - but there are a lot of them. In order to prevent you from having to wait for a response, you can find the most...

Substitutions of ingredients during COVID-19

We continue to see an increase in demand on the back of the recent changes to all of our lives. Our whole team is working hard behind the scenes to deliver fresh food to you. We know that providin...

What are you doing to help the community during COVID-19?

We are proud to do our share in these extraordinary times and are working hard to support communities across the country. Aside from providing our customers with delicious recipes to cook at home, ...

Logistics and Deliveries during COVID-19

We continue to see an increase in demand on the back of the recent changes to all of our lives. Our whole team is working hard behind the scenes to deliver fresh food to you. We know that providin...

What are you doing to protect employees during COVID-19?

Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are adapting the measures we take while working in close coope...

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

Can I have my data erased?

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Frequently asked questions

Customer care response times during COVID-19

Substitutions of ingredients during COVID-19

What are you doing to help the community during COVID-19?

Logistics and Deliveries during COVID-19

What are you doing to protect employees during COVID-19?

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

Do you expect any ingredients shortages during COVID-19?

Do you source ingredients from any of the affected regions and if so - which ones?

Will my food be safe to eat?

Are the recipes and ingredients going to change any time soon?

Do we have to expect any delays in delivery?

What are you doing to ensure the virus isn’t transmitted via your drivers?

Is the virus transmitted through food?