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Can I have my data erased?

We take the utmost care for the protection of your personal data along with fair and transparent data processing.

If you are a HelloFresh customer, create an account with us, participate in competitions or promotions or otherwise contact us, we will receive your personal data. If you would prefer we did not have this information, you can request for it to be erased - it's so simple.

You would need to contact dataprotection@hellofresh.co.uk and let us know of this change - we will then be able to erase your personal data right away. 

HelloFresh values your privacy, for more information about how HelloFresh processes your personal data please see our privacy policy

[Tip: This process of erasure can take up to 28 days, but we can assure you that we will no longer keep any of your details or contact you in the future.]

 

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Frequently asked questions

What are you doing to protect employees?
Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are  adapting the measures we take while working in close coope...

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How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Do you expect any ingredients shortages?
We're seeing a high interest in our service at the moment and working hard with our suppliers to accommodate the increased amount of orders.  Our teams are taking the necessary precautions to maint...

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Do you source ingredients from any of the affected regions and if so - which ones?
Our ingredients are primarily sourced locally but this varies by week and type of recipe. The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t...

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Will my food be safe to eat?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place througho...

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Are the recipes and ingredients going to change any time soon?
It is always our main goal to provide you with the recipes and ingredients you ordered and we want to keep it this way. Should we have to make unexpected changes or substitutions, we will let you k...

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Do we have to expect any delays in delivery?
It is always our main goal to deliver on time and we are doing everything we can to keep it that way. Should we have to make unexpected changes with regards to your delivery we will let you know...

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What are you doing to ensure the virus isn’t transmitted via your drivers?
The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

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Is the virus transmitted through food?
There is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including The NHS. 

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