What's the difference between a voucher code and a credit?

We're glad you asked!

A voucher code can be anything from a digital offer you find online to a physical card you receive in the mail or from a lovely partner of ours.

Credit is something that will be applied to your account, by our lovely Customer Care team, as a form of compensation.

Vouchers and credits cannot be used in conjunction with one another so if you do have a credit applied to your account, the voucher will always be the first to go towards a full price box.

You can view your HelloFresh credit here.

[Tip: If you don't have any credit on your account you will not be able to find the credit area when you log in.]

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Frequently asked questions

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We continue to see an increase in demand on the back of the recent changes to all of our lives. Our whole team is working hard behind the scenes to deliver fresh food to you. We know that providin...

What are you doing to protect employees during COVID-19?

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How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

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What's the difference between a voucher code and a credit?

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Frequently asked questions

Customer care response times during COVID-19

Substitutions of ingredients during COVID-19

What are you doing to help the community during COVID-19?

Logistics and Deliveries during COVID-19

What are you doing to protect employees during COVID-19?

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

Do you expect any ingredients shortages during COVID-19?

Do you source ingredients from any of the affected regions and if so - which ones?

Will my food be safe to eat?

Are the recipes and ingredients going to change any time soon?

Do we have to expect any delays in delivery?

What are you doing to ensure the virus isn’t transmitted via your drivers?

Is the virus transmitted through food?