Why have I been charged the same amount twice?

Sometimes, you may see what looks like two payments for the same transaction. When we process your payment, a pending transaction could also appear on your statement. This is what's called a 'shadow payment' where your bank is authorising the payment. We can assure you that you will only be charged once.

If you have been charged for both transactions, please contact our Customer Care team.

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Frequently asked questions

What are you doing to protect employees?

Our employees’ wellbeing is our number one priority. We’re continuously monitoring the public health situation and, as it evolves, we are adapting the measures we take while working in close coope...

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

The safety and quality of our product and our customers’ well being is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety s...

Why have I been charged the same amount twice?

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Frequently asked questions

What are you doing to protect employees?

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

Do you expect any ingredients shortages?

Do you source ingredients from any of the affected regions and if so - which ones?

Will my food be safe to eat?

Are the recipes and ingredients going to change any time soon?

Do we have to expect any delays in delivery?

What are you doing to ensure the virus isn’t transmitted via your drivers?

Is the virus transmitted through food?