If you have received two tracking notifications this could be a sign of two deliveries on their way to you. We are a self-managed subscription service and it is so important that all subscriptions are responsibly managed.
Some customers like to have more than one subscriptions to suit their family or lifestyle, however, if you are not expecting this please check a few things:
- Have you signed up to HelloFresh using more than one email address?
If you have signed up to HelloFresh using two or more email addresses you will have more than one subscription to manage. We are a self-managed, rolling subscription service, for more details click here.
- Have you paid for more than one box this week?
If you have been unexpectedly charged twice this week, we are really sorry. Please chat to our Customer Care team online.
- Are the notifications informing you of the same delivery?
Please check if the delivery information in each notification matches. If the information is different, please chat to our Customer Care team online - they will be able to get to the bottom of the issue.