I have received my tracking information more than once

If you have received two tracking notifications this could be a sign of two deliveries on their way to you. We are a self-managed subscription service and it is so important that all subscriptions are responsibly managed.

Some customers like to have more than one subscriptions to suit their family or lifestyle, however, if you are not expecting this please check a few things:

  • Have you signed up to HelloFresh using more than one email address?

If you have signed up to HelloFresh using two or more email addresses you will have more than one subscription to manage. We are a self-managed, rolling subscription service, for more details click here.

  • Have you paid for more than one box this week?

If you have been unexpectedly charged twice this week, we are really sorry. Please chat to our Customer Care team online.

  • Are the notifications informing you of the same delivery?

Please check if the delivery information in each notification matches. If the information is different, please chat to our Customer Care team online - they will be able to get to the bottom of the issue.

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android [TIP: The change will apply to all your future deliveries, as long as it has been made on or before the Wednesday 11:59 pm the week before your next delivery is due.] N...

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How do I select my meals?
This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. Make sure you are on the correct week. To remove a recipe from your box click on the bin ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android     Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks ...

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Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule...

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Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

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