I have received my tracking information more than once

If you have received two tracking notifications this could be a sign of two deliveries on their way to you. We are a self-managed subscription service and it is so important that all subscriptions are responsibly managed.

Some customers like to have more than one subscriptions to suit their family or lifestyle, however, if you are not expecting this please check a few things:

  • Have you signed up to HelloFresh using more than one email address?

If you have signed up to HelloFresh using two or more email addresses you will have more than one subscription to manage. We are a self-managed, rolling subscription service, for more details click here.

  • Have you paid for more than one box this week?

If you have been unexpectedly charged twice this week, we are really sorry. Please chat to our Customer Care team online.

  • Are the notifications informing you of the same delivery?

Please check if the delivery information in each notification matches. If the information is different, please chat to our Customer Care team online - they will be able to get to the bottom of the issue.

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here to log into your HelloFresh account. Under your name, at the top right-hand side, select 'A...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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How do I select my meals?
Desktop iOS Android If you order our Classic, Rapid and the Family 3, 4 & 5 meal boxes will be able to choose from up to 18 recipes each week.  Once you have ordered your box, you can go ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Need to skip a delivery? No problem, just follow these simple steps: Click here to log in to your HelloFresh account.  Click on the 'My menu' tab on the left-hand side of ...

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Has my voucher applied?
When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied.  You'll see what the voucher is wo...

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