How have you reduced the packaging?

We are committed to providing fresh, high-quality ingredients to customers. In some instances, we use packaging to keep food fresh and safe to eat, which eliminates food waste. We’re fully aware of the environmental impact that some packaging has and the team is actively addressing this. 

We have a continuous packaging reduction programme in place to ensure we are eliminating packaging where we can. We have reduced the amount of packaging used in our boxes by 20% since 2017 and have removed black plastic across all our products and made all our spices, nuts and seeds packaging recyclable.

We are working with industry bodies such as WRAP to explore ways we can take advantage of packaging innovation. The packaging we use is carefully considered to ensure our ingredients stay fresh and are not damaged on the way to you. We know we still have some work to do to reduce our plastic use and we have a dedicated team in place to achieve this.

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here to log into your HelloFresh account. Under your name, at the top right-hand side, select 'A...

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How do I select my meals?
Desktop iOS Android If you order our Classic, Rapid and the Family 3, 4 & 5 meal boxes will be able to choose from up to 18 recipes each week.  Once you have ordered your box, you can go into...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Need to skip a delivery? No problem, just follow these simple steps: Click here to log in to your HelloFresh account.  Click on the 'My menu' tab on the left-hand side of ...

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Has my voucher applied?
When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied.  You'll see what the voucher is wo...

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