How to cancel your subscription

Stopping your subscription is easy but you do have to make sure you skip or stop your deliveries by midnight Wednesday, the week before your next delivery is due. You just need to go to your login area and follow these steps:

Click here to log in to your HelloFresh account.
Hover over your name at the top right and click on 'Account settings'.
Make sure you're in 'Plan Settings', scroll down and click on 'Stop my deliveries'.
Follow the steps and you're done! Make sure you mark your reason for stopping your deliveries.
You can then leave feedback for us, to help us improve our service.
Make sure you check when your last delivery day is if it’s following Wednesday, the week before your delivery.
You will receive an email confirming your cancellation, please retain this for future reference.

Don't forget, we are a self-managed rolling subscription service which means you are able to skip weeks if you don't want to receive weekly deliveries. Click here to learn more about skipping deliveries.

[TIP: Remember to update your account by Wednesday 11:59 pm, the week before your order is due.]

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Frequently asked questions

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