How to cancel your subscription

Stopping your subscription is easy but you do have to make sure you skip or stop your deliveries by midnight Wednesday, the week before your next delivery is due. 

Don't forget, we are a self-managed rolling subscription service which means you are able to skip weeks if you don't want to receive weekly deliveries. Click here to learn more about skipping deliveries.

You just need to go to your login area and follow these steps:

  • Click here to log in to your HelloFresh account.
  • Hover over your name at the top right and click on 'Account settings'. 
  • Make sure you're in 'Plan Settings', scroll down and click on 'Stop my deliveries'.
  • Follow the steps and you're done! Make sure you mark your reason for stopping your deliveries.
  • You can then leave feedback for us, to help us improve our service.
  • Make sure you check when your last delivery day is if it’s following Wednesday, the week before your delivery.
  • You will receive an email confirming your cancellation, please retain this for future reference.  

[TIP: Remember to update your account by Wednesday 11:59 pm, the week before your order is due.]

Frequently asked questions

What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...

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What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...

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Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...

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Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here and log in. This link will take you directly to the delivery address area of your account se...

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How do I select my meals?
Desktop iOS Android   Click here and log in. This link will take you directly to your menu where you can select your recipes up to 4 weeks in advance. You can also select from our preferences ...

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I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...

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Can I skip a delivery if I don’t want it?
Desktop iOS Android Some of our customers don't like to receive boxes every week. The beauty of our self-managed subscription is, you don't have to. You can skip deliveries up to 8 weeks at a ...

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Can I change my first order?
Your first order is created and you will be charged as soon as the order is placed. To cancel or amend your first order you will need to contact Customer Care. Any changes to your plan or schedule ...

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Has my voucher applied?
Firstly, don't forget to read the Ts&Cs for the specific voucher you are using. When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification ...

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