Help Center

My personal details

• How can I pay an outstanding balance?
• Can I see my order history?
• Updating my delivery address
• How do I update my payment details?
• Updating my personal details
• Are my payment details secure?

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Choosing my meals

• How do I select my meals?
• Can I change my box type?
• Can I choose specific ingredients?

Charges to my account

• How much will I be charged?
• When will I be charged?
• What payment methods do you accept?
• How do I update my communication preferences?

Skipping or cancelling my deliveries

• Can I skip a delivery if I don’t want it?
• Want to unskip your delivery?
• Is there a deadline for making changes to my order?
• Can I change my first order?
• I would like to see my invoices – how do I do it?
• How do I stop my subscription?

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Using my HelloFresh voucher

• Has my voucher applied?
• Redeeming my voucher
• My voucher code isn't working
• I have a voucher code, why are you charging me £1?

Using the HelloFresh App

• The HelloFresh App
• What can I do on the App?
• Having trouble with your App?