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Our Recipe Boxes
How It Works
On The Menu
Choosing the right box
Choosing the right box
Which boxes can I choose?
What is the Classic Box?
What is the Rapid Box?
What is the Family Box?
Do you offer boxes for one?
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What comes in the box?
Where is all my meat and/or dairy?
What's in the box?
What ingredients can I expect?
How is the box packed?
What ingredients do I need at home?
Our Box Design
Have you changed the look of the box?
How have you reduced the packaging?
Cooking my recipes
How do I give feedback on the recipes?
I am missing a recipe card
Can I get more information about your oven temperatures?
Can I see my meals and what's coming up?
Where can I find past recipes?
How do you work out your measurements?
What are Dinner To Lunch recipes?
What are Premium recipes?
What are Family recipes?
What are Rapid recipes?
What are Balanced recipes?
Where can I find a list of allergens?
Can you tell me more about the nutritional information of the recipes?
What's the best way of storing my herbs?
How long do your ingredients stay fresh?
Frequently asked questions
What is a flexible subscription?
We’re passionate about making it easier for you to cook delicious, nutritious meals (using fresh ingredients) from scratch, on a regular basis – it’s better for you, your family, and even the plane...
What are HelloFresh doing to reduce plastic?
This year we’ve been working on plastic packaging from two separate angles. The first is by reducing the overall amount of plastic. For example, in the UK we are replacing larger plastic trays for ...
Will you remind me when I'm getting a box?
We certainly will! Every Sunday, we send a menu reminder email to all customers who are receiving a box the following week. We would recommend keeping this notification on - we would hate to send y...
Updating my delivery address
Desktop iOS Android Need to change your delivery address? Easy! Just follow these steps: Click here to log into your HelloFresh account. Under your name, at the top right-hand side, select 'A...
How do I select my meals?
Desktop iOS Android If you order our Classic, Rapid and the Family 3, 4 & 5 meal boxes will be able to choose from up to 18 recipes each week. Once you have ordered your box, you can go into...
I forgot to cancel my box - what do I do?
Whoops! Our deadline (Wednesday 23:59 the week prior to your delivery) is the way to make HelloFresh responsible and ethical from a food waste and sourcing perspective. We hope that a friend, neigh...
Can I skip a delivery if I don’t want it?
Desktop iOS Android Need to skip a delivery? No problem, just follow these simple steps: Click here to log in to your HelloFresh account. Click on the 'My menu' tab on the left-hand side of ...
Has my voucher applied?
When you are applying your voucher, you'll see a green notification bar at the top of the page. If this notification pops up, your voucher has definitely applied. You'll see what the voucher is wo...