Delivery & Subscription
How can I skip my delivery?
Can I change the box I receive from you?
Is there a deadline for making changes to my order?
Can I change my first order?
How can I view my past orders or get an invoice?
What is a flexible subscription?
How can I unskip my delivery?
How can I change my delivery address?
How can I update my personal details?
How can I change the day my box is delivered?
Can I have my deliveries every two or four weeks?
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Where do you deliver?
What happens to deliveries over bank holidays?
When can I have my boxes delivered?
What happens to my box if I am not home?
Where is my box?
What can I do if one of my ingredients isn’t the best quality?
I have a missing ingredient! What do I do?
My order arrived damaged, can I have some help?
Will the food remain fresh if I'm not in to accept the delivery?
Recycling and Sustainability
Can you pick up my box & packaging and reuse it?
Can I recycle my packaging?
What are you doing to reduce waste?
Christmas Box 2018
Will you have Christmas themed recipes in your regular weekly recipe boxes?
Do I need to skip my subscription if I order the Christmas Box?
I'm new to HelloFresh - will the Christmas box recipe be really easy to follow?
Have an issue with the delivered box? Let’s get it fixed.