Delivery & Subscription
Where can I skip my delivery?
How can I change my delivery address?
Can I change the box I receive from you?
Is there a deadline for making changes to my order?
Can I change my first order?
How can I view my orders?
Login Area Overview
How can I update my personal details?
How can I change the day my box is delivered?
Can I have my delivery every two weeks or monthly?
How do I cancel my subscription?
How can I reactivate my subscription?
What is a flexible subscription?
What happens to deliveries over bank holidays
When and where do you deliver?
When will my box be delivered?
What happens to my box if I am not home?
Where is my box?
One of my ingredients isn’t the best quality
I have a missing ingredient! What do I do?
My order arrived damaged, can I have some help?
Will the food remain fresh if I'm not in to accept the delivery?
Recycling and Sustainability
Can I recycle my packaging?
What are you doing to reduce waste?
Fresh News - The Latest Updates
What is the delivery schedule over Christmas & New Year?
Contact Centre Opening Hours over Christmas
'Naturally Gluten Free' Preference
Classic 4 meal box for 2 people
Have an issue with the delivered box? Let’s get it fixed.