Delivery & Subscription
Where can I skip my delivery?
How can I change my delivery address?
Can I change the box I receive from you?
Is there a deadline for making changes to my order?
Can I change my first order?
How can I view my orders?
Login Area Overview
How can I update my personal details?
How can I change the day my box is delivered?
Can I have my delivery every two weeks or monthly?
How do I cancel my subscription?
How can I reactivate my subscription?
What happens to my box if I am not home?
What is a flexible subscription?
What happens to deliveries over bank holidays
When and where do you deliver?
When will my box be delivered?
Where is my box?
One of my ingredients isn’t the best quality
I have a missing ingredient! What do I do?
My order arrived damaged, can I have some help?
Will the food remain fresh if I'm not in to accept the delivery?
Recycling and Sustainability
Can I recycle my packaging?
What are you doing to reduce waste?
Have an issue with the delivered box? Let’s get it fixed.